The Client
A growing professional services firm
Professional services · 20 staff
The Problem
A fast-growing team relying on legacy email and unmanaged IT assets — until the cracks started showing.
The team had grown quickly, but their technology hadn't kept pace. Email was hosted on LCN — a setup that worked when the company was three people, but was causing deliverability issues, storage headaches, and zero collaboration capability as the team grew.
IT assets — laptops, software licences, accounts — were tracked in a spreadsheet that was two years out of date. Nobody knew exactly what hardware the company owned, who had what software, or which accounts were still active for people who had left.
IT issues were handled reactively: someone had a problem, they asked the most technical person in the office, who stopped what they were doing to help. The hidden cost in lost time was significant. The risk of something going seriously wrong was growing.
What We Did
Full IT asset audit, LCN to Microsoft 365 migration, and ongoing IT management.
- Conducted a full IT asset audit — hardware, software licences, active accounts, and access permissions
- Designed the Microsoft 365 environment architecture before moving a single mailbox
- Migrated all email from LCN to Microsoft 365 with zero data loss and minimal disruption to the team
- Set up Teams, SharePoint, and OneDrive to replace ad-hoc file sharing and communication tools
- Documented every system, account, and configuration so the client has a complete picture of their IT
- Established ongoing IT management — monitoring, issue resolution, and regular reviews
The Outcome
A professionally managed IT environment — and a team that no longer thinks about IT at all.
The migration was completed over a weekend. On Monday morning, the entire team was on Microsoft 365 — email working, Teams set up, files accessible. No one lost data, no one spent the morning troubleshooting.
More importantly, the client now has a complete, documented picture of their IT. Every asset is tracked. Every account is managed. IT issues are handled before they affect the team. The person who used to spend Friday afternoons fixing email problems now spends them on client work.
Zero
Migration downtime
100%
IT assets documented